Website terms of use

Website terms of use

Effective from 19 November 2020
(superseding the previous version dated 04 February 2019)


Thank you for your interest in the websites owned or operated by Solviq Ltd (“our Websites”), including:

These terms and conditions together with the documents referenced herein (collectively the “Agreement”) govern our relationship with you in relation to our Websites. Please read the Agreement carefully to ensure you are informed about your rights and obligations when using our Websites.

By browsing of using any of our Websites, you are indicating that you understand and agree to comply with and be bound by the Agreement. If you disagree with any part of the Agreement, you must not use our Websites.

Our contact details

In this document, the terms “we”, “us” and “our” refer to Solviq Ltd, a limited company registered in England and Wales under company number 08040908.

Our registered office is at: Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FA, United Kingdom.

To contact us about this Agreement, you may:

  • Write to us at our registered address
  • Fax us on +44 29 2014 0801
  • E-mail

If you have a comment or concern or complaint about any of our Websites or our conduct in the implementation of our terms, conditions and policies, you should contact us.


In this document, the terms “you” and “your” refer to a user or viewer of any of our Websites, whether personally or on behalf of an organisation. You are a “consumer” if you use our Websites exclusively for private domestic, non-commercial use.

Unless the context clearly indicates otherwise, throughout this document, terms in the singular form shall include the plural (and vice versa) and any gender form shall include all others. General words shall not be given a restrictive interpretation by reason of being preceded or followed by words indicating a particular class of acts, matters or things.

Acceptable use

You may only use our Websites for lawful purposes and in accordance with this Agreement, complying with applicable law in the United Kingdom and in the country from which you are using them.

We only do business with people who are legally able to enter into a binding contract with us. This means if you are under 18, you may only access our Websites in conjunction with and under the supervision of a parent or guardian.

You are responsible for providing, configuring and securing your equipment to access our Websites, including any Internet or network connectivity required. You should satisfy yourself that you have taken adequate precautions to protect yourself and your equipment against the risks associated with using the Internet, including risks associated with malicious use of our Websites by a third party.

You may not use our Websites for the purpose of harming or attempting to harm or harrass any person or organisation in any way, nor to such extent that detrimentally affects other users’ access to our Websites and services.

Unless conducted and reported within the scope of our responsible disclosure policy, we will report any security breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing any details we hold about you to them.

Unauthorised use of our Websites may give rise to a claim for damages against you and/or be a criminal offence.

You are free to stop using our Websites at any time. We reserve the right to suspend or terminate your access to our Websites if you are in material breach of this Agreement.

Our failure to take timely action in response to a breach of this Agreement does not constitute condonation or acceptance of the breach, and does not establish a precedent that future breaches will be acceptable.

Privacy and cookies

Please read our privacy policy, which is hereby incorporated into this Agreement by reference, to ensure you are aware of and agree to our use of your personal data in connection with operating our Websites, and our use of cookies and similar technologies.

Intellectual property

We are the owner or the licensee of all intellectual property rights in our Websites, and in the content made available via them, including (by way of example) the text, illustrations, photographs, logos, designs and layouts. Those works are protected by copyright laws and treaties around the world.

All trade marks reproduced in our Websites which are not the property of, or licensed to, us are acknowledged.

You may view, print or download a copy of any material from our Websites for your personal research and/or reference purposes, or to draw to the attention of others within your organisation, provided you do not modify the copies in any way, and provided you do not use any illustrations, photographs, graphics, video or audio separately from any accompanying text.

You may link to our Websites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Where a separate agreement exists between you and the owner or licensee of material that has been made available to you via our Websites, this Agreement is not intended to restrict your use of that material. For example, if an article on one of our Websites indicates a licence, you may use that article according to the terms of that licence agreement.

Unless expressly permitted to do so, you must not use any material from our Websites for commercial purposes, or in any way that would affect the market or revenue for the original work or a derivative work thereof.

If you believe that any material on any of our Websites infringes upon your intellectual property rights, please contact us.


The content we make available via our Websites is for information only, and is not intended to amount to professional advice. Act on it at your own risk.

Our Websites may distribute material supplied by third parties or include links to resources provided by third parties. This material may not have been moderated, verified or approved by us, and may not represent our views or values. Views expressed reflect the opinions of their author alone, at the time of writing.

Although we go to reasonable effort to maintain the content of our Websites, we and our licensors make no representations, warranties or guarantees, whether express or implied, that the content of our Websites is accurate, timely, complete or up-to-date, nor that it will be useful to you or fit for a particular purpose. We would be grateful if you contact us to bring to our attention any errors you find.

Although we go to reasonable effort to ensure the technical availability and security of our Websites, we do not guarantee that our Websites or any content therein will be accessible, available or uninterrupted, nor that our Websites will always be secure or free from bugs or viruses. We would be grateful if you follow our responsible disclosure policy to bring to our attention any security issues you find.

Notwithstanding any other provision in this Agreement, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

To the fullest extent permissible by applicable law, neither we nor our licensors will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, or reliance on our Websites or any content therein. In particular, neither we nor our licensors will be liable to you for any indirect or consequential loss; or economic loss or other loss of profits, sales, business, revenue or goodwill.

If you are a consumer, and if defective digital content that we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice or instructions or for damage that was caused by you failing to have in place the minimum system requirements advised by us.

This disclaimer (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act 1999) as well as to ourselves.

Contributed content

From time to time we may invite you to submit or upload (“contribute”) content for inclusion on our Websites.

Whenever you contribute material, you are granting us a non-exclusive, transferable, royalty-free, worldwide, irrevocable, lifetime licence to store, distribute and process the material in connection with operating our Websites. The licence you grant us includes the right to sublicense the material to other users for the purpose of operating our Websites. The original owner of the material retains all of their ownership rights in the material you contribute.

Whenever you contribute material, you warrant that you are capable of licensing the material to us as described and that your contributions comply with the content standards set out in this document, in letter and spirit, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We are under no obligation to accept or retain a copy of your contribution, and we have the right to refuse or to remove from display any contribution you make. You are solely responsible for backing up your material. However, you consent that we may retain copies of the material you contribute, even after it appears to be inaccessible via our Websites.

Unless explicitly agreed otherwise, you consent that our processing of contributed material may include reformatting, translating or excerpting from its original form.

Content standards

Contributions must:

  • Be accurate (where they state facts);

  • Be genuinely held (where they state opinions);

  • Be on-topic and connected with the purpose of our Website.

Contributions must not:

  • Contain any material which is false, misleading, offensive, threatening, violent, malicious, hateful, inflammatory, defamatory, obscene, sexually explicit or pornographic;

  • Infringe any intellectual property rights, be unlawful, promote any illegal activity, or tend to incite another person to commit a crime;

  • Impersonate, misrepresent your identity or affiliation, indicate endorsement when none exists, or otherwise be likely to deceive;

  • Discriminate or promote discrimination based on any grounds, including race, gender, religion, nationality, disability, sexual orientation or age;

  • Be likely to harrass, upset, embarrass, inconvenience, alarm, annoy or invade the privacy or security of another person or organisation;

  • Include unneccessary personal information;

  • Transmit or procure the sending of unsolicited or unauthorised advertising, marketing, promotional material, spam, solicitation, social engineering, phishing or malware;

  • Be excessive or repetitious.

If your contributions contain personal data, you or your licensor must have obtained the explicit consent of the data subject for the processing of their data by us, as set out in our privacy policy, before making the contribution.

Which terms apply to you?

We may update this Agreement from time to time. The terms that apply to you are the ones posted here at the time you browse our Websites. We notify registered customers of material changes to our terms and conditions; if you are not a registered customer, it is your responsibility to periodically review these terms to ensure you are informed of updates.

If you have entered into a contract of supply with us, created an account on one of our digital services, or have otherwise agreed to be bound by another set of terms and conditions with us (the “Terms of Supply”), then in the event of a conflict between a clause in this Agreement and a clause in the Terms of Supply, the clause of the Terms of Supply shall prevail.

General matters

This Agreement, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer and resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a consumer and resident of Scotland you may also bring proceedings in Scotland.

The Agreement is available in English only.

If any term or provision of this Agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

In this Agreement, a reference to a statute or statutory provision includes a reference to that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and any subordinate legislation made under that statute or statutory provision.

The headings in this document are for ease of reference only and shall not affect the interpretation or construction of the Agreement.